Discussions

Why knowing customer satisfaction levels is important in SMEs?
Small-to-medium size enterprises (SMEs) and young businesses have a variety of start up costs that they need to manage on
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ISO vs Lean: What delivers customer satisfaction?
Many manufacturing organizations are often faced with this dilemma. Should they start working towards ISO 9001 certification? Or should they
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Customer Satisfaction Measurement- crucial, not comprehensive.
In my experience dealing with successful entrepreneurs and businessmen in Sub-Saharan Africa, I have encountered one common theme that always
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Are customers always right?
The slogan “customer is always right” has always been popularised and used as in many large retailers. However, many argue
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Why organisations need to be obsessed with efficiency?
In today’s day and age, the local market has turned global. However, all major organisations around the world are obsessed
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Benefits of a lean framework
This article discussed how a value-centric philosophy can benefit businesses that contribute the most value to national income. Lean Six
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Improvements for the long run
Lean methodology, often referred to as Kaizen; it is a continuous improvement approach which incorporates people from all levels of
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True measure of process efficiency and effectiveness
How do you measure the performance of a business process? I would like to give you two important variables that
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Using customer feedback to improve
We are currently in an age where the balance of power has shifted from businesses to customers through digital information.
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Importance of a Daily Huddle
The daily huddle for myself has always been a debatable topic even when it was being implemented on the production
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