Why knowing customer satisfaction levels is important in SMEs?
Small-to-medium size enterprises (SMEs) and young businesses have a variety of start up costs that they need to manage onRead more.
ISO vs Lean: What delivers customer satisfaction?
Many manufacturing organizations are often faced with this dilemma. Should they start working towards ISO 9001 certification? Or should theyRead more.
Customer Satisfaction Measurement- crucial, not comprehensive.
In my experience dealing with successful entrepreneurs and businessmen in Sub-Saharan Africa, I have encountered one common theme that alwaysRead more.
Are customers always right?
The slogan “customer is always right” has always been popularised and used as in many large retailers. However, many argueRead more.
Why organisations need to be obsessed with efficiency?
In today’s day and age, the local market has turned global. However, all major organisations around the world are obsessedRead more.
Benefits of a lean framework
This article discussed how a value-centric philosophy can benefit businesses that contribute the most value to national income. Lean SixRead more.
Improvements for the long run
Lean methodology, often referred to as Kaizen; it is a continuous improvement approach which incorporates people from all levels ofRead more.
True measure of process efficiency and effectiveness
How do you measure the performance of a business process? I would like to give you two important variables thatRead more.
Using customer feedback to improve
We are currently in an age where the balance of power has shifted from businesses to customers through digital information.Read more.